Shipping policy

SHIPPING POLICY

Last Updated: [Date]

Thank you for shopping with Brainrotz. This Shipping Policy outlines how we process and deliver orders placed through our website.

1. Order Processing

All orders are processed within 1–3 business days after order confirmation.

Orders are not processed, shipped, or delivered on Sundays or public holidays. During high-demand periods, product launches, sales, or festive seasons, processing times may be extended.

2. Shipping Time

Estimated delivery times:

  • Metro Cities: 3–7 business days
  • Other Cities & Towns: 5–10 business days
  • Remote Areas: 7–14 business days

Delivery times are estimates and may vary depending on location, courier availability, weather conditions, and other factors beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Brainrotz may offer free shipping on selected products, orders, or promotional campaigns.

5. Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible locations.

Brainrotz reserves the right to limit, refuse, or disable COD services for certain locations, customers, or orders based on operational requirements.

6. Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Unexpected logistical issues

Brainrotz shall not be held liable for delays caused by circumstances beyond our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Brainrotz is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

8. Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact us within 48 hours of the expected delivery date.

We will work with the courier partner to investigate the issue and provide an appropriate resolution.

10. Contact Us

For shipping-related questions or assistance, please contact:

Email: Brainrtoz.co@gmail.com

Please include your order number when contacting us for support.